Our warehouse makes the most effort to make sure all boxes are packed completely and secure so there are no damages in transit. 

If you receive your delivery and there are missing parts, please provide the following information to the support team at support@upperbounce.com

1. Model Number of item purchased
2. Copy of the receipt or proof of purchase

3. Missing parts
4. Your U.S. mailing address

Once received, please allow 1-2 business days for our team to process your request and get all missing parts shipped out to you.