FAQ

Default solution folder, feel free to edit or delete it.

Ordering a Replacement Jumping Mat
Determine the shape that you need (round, rectangular, oval or square). Measure the trampoline diameter (How to measure) Determine whether your trampoli...
Wed, 8 Aug, 2018 at 11:26 AM
Enclosure Sets
Check whether you need an outside enclosure set (attaches to the outside of the trampoline) or an inside enclosure set. Count the legs on your trampoline....
Wed, 8 Aug, 2018 at 11:27 AM
Enclosure Nets
Determine the shape of your trampoline (round, rectangular, oval, square, octagonal). Measure your trampoline (How to measure) Count the enclosure poles...
Wed, 8 Aug, 2018 at 11:27 AM
Weight Capacity on trampolines
Overloading a trampoline with more than its maximum weight capacity can lead to serious injuries, as well as damage to the trampoline. A trampoline’s maxim...
Wed, 8 Aug, 2018 at 11:30 AM
Cancelling an Order
If you need to cancel your order the best option is to contact the point of purchase which can be found on your order confirmation email. If this was purcha...
Thu, 25 Jul, 2019 at 2:12 PM
what time does your offices open
Our office hours are 9:30am to 5:00pm Eastern time Monday - Thursday and 9:30am- 12:30pm Eastern time on Saturdays.
Thu, 14 Nov, 2019 at 10:29 AM